Privacy & POPIA Policy
Last Updated: September 2026
Northerns Oasis respects the privacy of customers, prospective customers, suppliers, contractors, website visitors and other persons whose personal information we process.
This Policy explains how personal information may be collected, used, stored, shared and protected in accordance with applicable South African law, including the Protection of Personal Information Act 4 of 2013 (POPIA).
1. Information We May Collect
Depending on the interaction, information may include:
• Name and contact details
• Telephone and WhatsApp number
• Email address
• Vehicle details
• Vehicle location or service location
• Quotation and invoice information
• Insurance enquiry information
• Business/company information
• Messages and correspondence
• Supplier/contractor information
• Payment-related records
• Information voluntarily supplied through website forms, telephone, email or WhatsApp
• Technical website information where applicable
2. Purposes of Processing
Personal information may be processed to:
• Respond to enquiries
• Prepare quotations
• Arrange appointments and services
• Supply goods and services
• Process Autoglass requests
• Facilitate insurance enquiries through the applicable authorised insurance channel
• Provide Consulting & Procurement services
• Communicate regarding active work
• Maintain business, financial and service records
• Manage warranties and complaints
• Comply with legal and regulatory obligations
• Prevent fraud and protect legitimate business interests
3. Sharing Information
Where reasonably necessary for the requested service, information may be shared with relevant service providers, suppliers, contractors, professional advisers, insurers, brokers or other authorised third parties.
For insurance-related enquiries, information may where appropriate be shared with Mzansi Brokers (Pty) Ltd (FSP 50409) and relevant insurance parties for the purpose of assisting with the requested insurance service.
Northerns Oasis does not sell personal information.
4. Information Security
Northerns Oasis will take appropriate and reasonable organisational and technical measures to safeguard personal information against loss, unauthorised access, interference, alteration, destruction or unlawful processing.
5. Retention
Personal information will be retained only for as long as reasonably necessary for the purposes for which it was collected, contractual/business requirements, legitimate recordkeeping and applicable legal obligations.
Information that no longer needs to be retained will be securely deleted, destroyed or de-identified where appropriate.
6. Your Rights
Subject to applicable law, a data subject may request access to personal information held about them, request correction or deletion where legally appropriate, object to certain processing, or raise a complaint concerning the processing of personal information.
7. Marketing
Electronic marketing will be handled subject to applicable consent, opt-out and legal requirements.
A person may request that applicable direct marketing communications cease.
8. Third-Party Services
This website may link to third-party websites or services. Their processing of personal information is governed by their own privacy practices.
9. Contact Regarding Privacy
Privacy/POPIA enquiries may be directed to:
Northerns Oasis Holdings
Northerns Oasis Holdings is a South African sole proprietorship operating the Northerns Oasis business and its applicable divisions.
Email: info@northernsoasis.co.za
Office: 011 346 5054
Address: Purchase Road, Marister, Benoni, 1501, South Africa
10. Information Officer
Information Officer / Responsible Person: Charl Kleynhans
Position: Owner – Northerns Oasis Holdings
Email: info@northernsoasis.co.za
Address: Purchase Road, Marister, Benoni, 1501, South Africa
Information Officer registration/status details will be updated where applicable following completion or confirmation of the relevant Information Regulator registration process.
Northerns Oasis Holdings is a South African sole proprietorship operating the Northerns Oasis business and its applicable divisions.
