Northerns Oasis Master Terms & Conditions
Terms governing quotations, goods and services supplied by Northerns Oasis
Last Updated: September 2026
1. Application and Acceptance
These Master Terms & Conditions apply, where relevant, to quotations, estimates, invoices, orders, services, installations, repairs, procurement, consulting and other goods or services supplied by Northerns Oasis.
Acceptance of a quotation, authorisation of work, placing an order, payment of a deposit or invoice, or acceptance or use of goods or services constitutes acceptance of the applicable terms, subject always to mandatory rights provided by South African law.
If a specific written quotation, agreement or service-specific term conflicts with these Master Terms, the more specific written provision will apply to that transaction, subject to applicable law.
2. Quotations
Quotations are based on information reasonably available at the time they are prepared.
Unless stated otherwise in writing, quotations may be subject to availability of goods, materials, labour, supplier pricing and site conditions.
Work or costs falling outside the agreed scope may require additional authorisation and may be charged separately.
Errors or omissions identified before acceptance may be corrected by Northerns Oasis.
3. Payment
Payment is due within 7 calendar days of invoice date unless otherwise agreed in writing.
Deposits, progress payments or payment before commencement may be required depending on the nature of the project, goods or services.
Northerns Oasis may, where lawful and reasonable, suspend further performance where an amount that is properly due remains unpaid.
Lawful interest and reasonable recovery costs may apply to overdue accounts where permitted by law and contract.
4. Commencement of Work
Work may commence once the quotation or scope has been accepted, any required deposit/payment has cleared, required information has been supplied, site access has been arranged and necessary materials or equipment are reasonably available.
Estimated commencement or completion dates are given in good faith but may be affected by weather, suppliers, stock availability, access, third-party contractors, technical conditions and events reasonably outside the control of Northerns Oasis.
5. Variations & Additional Work
Additional work, materials, labour, travel, specialist services, third-party charges or unforeseen requirements outside the accepted scope may be quoted or charged separately where authorised or otherwise permitted by law.
Where applicable law requires further approval before additional repair, maintenance or replacement work is undertaken, such approval will be obtained.
6. Cancellations & Refunds
Cancellation requests must be submitted as soon as reasonably possible.
Where a consumer has a statutory right to cancel, that right will apply.
Where legally permissible, Northerns Oasis may charge a reasonable cancellation charge taking into account the circumstances of the transaction, including work already performed, materials or specially ordered goods obtained, supplier charges, administrative costs, commitments already made, notice provided and other relevant factors permitted by law.
Where work has substantially progressed, specially ordered goods have been procured, or irreversible costs have been incurred, the amount refundable, if any, will be determined according to the work completed, goods supplied or committed, reasonable costs incurred and applicable law.
Any approved refund will be processed within a reasonable period, normally 7–14 working days, subject to banking/payment-provider processing times.
Nothing in this clause removes any cancellation, refund or other right that cannot lawfully be excluded.
7. Goods, Materials & Third-Party Suppliers
Goods may be sourced from third-party manufacturers, distributors and suppliers.
Brands, specifications and availability may vary according to the agreed requirements and available supply.
Manufacturer or supplier warranties may apply in addition to any statutory rights.
Northerns Oasis is not the manufacturer of third-party products unless expressly stated otherwise.
8. Warranties
Any Northerns Oasis workmanship warranty will apply according to the written warranty applicable to the particular service.
Manufacturer, supplier and third-party warranties remain subject to their respective terms.
Warranty claims must be reported promptly to allow reasonable inspection and an opportunity to remedy where applicable.
Warranty coverage does not ordinarily extend to misuse, abuse, accidents, unauthorised alterations, unrelated faults, ordinary wear and tear or damage arising after completion from causes outside the supplied work, subject always to applicable law.
9. Site Access & Customer Responsibilities
The customer must provide reasonable and safe access to the vehicle, premises, machinery or work area at the agreed time.
The customer should disclose relevant conditions, defects, modifications, previous repairs or other information reasonably necessary to perform the requested service safely and correctly.
Delays resulting from unavailable access, incorrect information or unsafe conditions may affect scheduling and costs.
10. Autoglass-Specific Terms
Vehicle and glass details supplied by the customer must be accurate.
Glass availability, brand and specification may vary according to vehicle and application.
Northerns Oasis may source automotive glass from various established manufacturers and suppliers.
Product certification and markings apply to the particular product supplied and do not imply that Northerns Oasis itself holds a manufacturer's product certification.
Existing rust, corrosion, body damage, previous poor installation, damaged mouldings, clips, sensors or other pre-existing conditions may affect installation and will be communicated where reasonably identifiable.
Chip repairs improve the integrity of damaged glass but may remain cosmetically visible, and successful repair depends on the type, size, location, age and condition of the damage.
Custom-cut and yellow-metal machine glass is subject to measurements, templates, specifications, application and material availability.
Mobile services are subject to the applicable Northerns Oasis travel conditions, including the stated 50km travel condition where applicable.
11. Insurance Division
Northerns Oasis Insurance provides assistance in connection with insurance enquiries through its stated insurance arrangements.
Mzansi Brokers (Pty) Ltd is the registered Financial Services Provider, FSP 50409.
Northerns Oasis must not be interpreted as independently representing itself as the registered FSP where the regulated intermediary service is provided through Mzansi Brokers.
Insurance cover, premiums, underwriting, acceptance, exclusions, excesses, claims and policy terms remain subject to the relevant insurer, underwriting requirements, broker arrangements and policy documentation.
Website information does not itself constitute confirmation that insurance cover has commenced.
12. Consulting & Procurement
Consulting advice is based on information available and the agreed scope.
Procurement may involve independent third-party suppliers.
Supplier pricing, lead times, availability and specifications may change.
Northerns Oasis will exercise reasonable care in sourcing and coordinating services but does not automatically assume responsibility for matters legally attributable to an independent manufacturer or supplier.
13. Complaints
Customers should report complaints or service concerns promptly to allow Northerns Oasis a reasonable opportunity to inspect, investigate and, where appropriate, remedy the matter.
Contact:
Office: 011 346 5054
WhatsApp: 069 604 5563
Direct: 062 096 7196
Email: info@northernsoasis.co.za
14. Limitation of Liability
To the fullest extent permitted by applicable law, Northerns Oasis will not be responsible for indirect or consequential loss arising from circumstances outside its reasonable control.
Nothing in these Terms excludes or limits liability or consumer rights that may not lawfully be excluded or limited.
15. Intellectual Property
Northerns Oasis names, branding, original website content, designs and materials may not be reproduced commercially without permission.
Third-party names, logos and trademarks displayed remain the property of their respective owners.
16. South African Law
These Terms are governed by the laws of the Republic of South Africa.
Nothing contained in these Terms is intended to override any mandatory provision of applicable South African law.
